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Despite all the technological advancements, many consumers may not yet be ready to embrace shopping innovations and may need further education about some of their benefits. When faced with the prospects of chatbots, virtual reality and robots, many people are not totally on board. For example, the majority (68%) of consumers have never used a retail chatbot and almost a quarter (23%) don't even know what chatbots are, according to a new survey of 1,000 U.S. consumers conducted by IFTTT (If This Then That).
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November 5, 2017 at 08:04PM
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